We Were Unable to Process Your Request at This Time Please Try Again

If you see an fault that says

We are unable to process your asking at this time. Please try again subsequently.

It typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the upshot.

Blu-ray Player

Bank check your email and countersign

Make sure the email shown on your Television is correct. If it isn't, click Previous to get back and fix it.

Enter your password once more, keeping in mind that Netflix passwords are example-sensitive. Click the arrow on the screen to change between upper and lower case messages. Click Testify Password to see your countersign and confirm it is correct.

Reset your countersign

Reset Netflix

  1. From the Netflix Home screen, open the card on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If yous're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Upwards, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device in one case, then wait 1 minute. If your device doesn't have a power push or you can't reach it, leave information technology unplugged for 3 minutes instead.

  3. Plug your device dorsum in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and look until no new indicator lights are blinking on. If your router is split from your modem, plug it in and await until no new indicator lights are blinking on.

  4. Turn your Blu-ray histrion dorsum on and try Netflix once more.

Improve your Wi-Fi bespeak

To improve your Wi-Fi:

  • Motion your router and your device closer to each other. If possible, put them in the same room.

  • Movement your router abroad from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers become improve reception when on a desk or bookshelf.

Restore your default connection settings

If you've inverse the connection settings on your device, you'll need to alter them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If yous need aid irresolute these settings, contact the device manufacturer.

Once you've reset these settings, effort Netflix once again.

Contact your net service provider

Contact your cyberspace service provider. They can tell y'all if your modem/router is set up and working correctly.

Set-top Box

Check your electronic mail and password

Make sure the email shown on your TV is right. If it isn't, click Previous to go back and fix it.

Enter your countersign again, keeping in listen that Netflix passwords are case-sensitive. Click the pointer on the screen to change betwixt upper and lower example letters. Click Show Password to come across your password and ostend it is correct.

Reset your password

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not merely in sleep or standby mode.

  3. Go out your device off for xv seconds.

  4. Turn on your device and try Netflix once more.

Reset Netflix

  1. From the Netflix Dwelling house screen, open the bill of fare on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you lot're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you tin't find Sign out, printing these buttons in lodge on your remote: Up, Up, Down, Downwards, Left, Correct, Left, Correct, Upwards, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your domicile network

For this step, make sure to leave your ready-top box and all of your home network equipment unplugged every bit a group for 30 seconds before plugging each device back in one by one.

  1. Plow off or unplug your ready-acme box.

  2. Unplug your modem (and your wireless router, if it's a split up device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.

  4. Turn your gear up-pinnacle box back on and attempt Netflix again.

Meliorate your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the aforementioned room.

  • Movement your router abroad from other wireless devices and appliances.

  • Continue your router in an open space off the floor. Routers get better reception when on a desk-bound or bookshelf.

Restore your default connection settings

If you've changed the connectedness settings on your device, yous'll demand to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need aid changing these settings, contact the device manufacturer.

Once you lot've reset these settings, effort Netflix again.

Contact your isp

Contact your internet service provider. They can tell you if your modem/router is fix and working correctly.

Smart Goggle box

Check your e-mail and password

Brand certain the e-mail shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your countersign once more, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change betwixt upper and lower case letters. Click Show Password to see your countersign and ostend information technology is right.

Reset your password

Reset Netflix

  1. From the Netflix Dwelling screen, open the card on the left.

  2. Select Get Aid or Settings.

  3. Select Sign out.

If y'all're on an mistake screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you lot tin't find Sign out, press these buttons in gild on your remote: Up, Up, Downwardly, Downwardly, Left, Correct, Left, Right, Up, Upwardly, Up, Upward. Then, select Sign out, Reset, or Conciliate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, and so await 1 minute. If your device doesn't have a power button or you can't reach it, get out information technology unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and attempt Netflix again.

Restart your dwelling house network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if information technology'southward a split device) from ability for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.

  4. Turn your smart Idiot box back on and try Netflix again.

Improve your Wi-Fi betoken

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Go along your router in an open space off the flooring. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've inverse the connection settings on your device, you'll need to alter them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once yous've reset these settings, endeavor Netflix once again.

Contact your internet access provider

Contact your internet service provider. They tin tell you if your modem/router is fix and working correctly.

Streaming Media Player

Bank check your email and password

Make sure the electronic mail shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in listen that Netflix passwords are case-sensitive. Click the pointer on the screen to change between upper and lower example letters. Click Prove Password to see your password and confirm it is correct.

Reset your countersign

Reset Netflix

  1. From the Netflix Abode screen, open the bill of fare on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you tin't discover Sign out, press these buttons in order on your remote: Upwardly, Upwards, Down, Down, Left, Right, Left, Right, Upward, Up, Up, Upwards. And so, select Sign out, Reset, or Conciliate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device in one case, then wait ane minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for iii minutes instead.

  3. Plug your device back in.

  4. Plow your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and attempt Netflix once again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Motility your router and your device closer to each other. If possible, put them in the same room.

  • Motion your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connectedness settings

If you've changed the connection settings on your device, you'll need to alter them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If yous need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet access provider

Contact your internet access provider. They can tell you if your modem/router is ready and working correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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